Frequently Asked Questions (FAQ)
General
What is CubiqHost?
CubiqHost is a modern hosting platform focused on Minecraft hosting, community tools, developer services, and digital resources.
What services does CubiqHost provide?
We currently provide:
- Minecraft server hosting
- Developer-related services
- World files and digital resources
- Community-focused tools and features
More services and features may be added in the future.
Hosting Services
How long does server setup take?
Most services are activated automatically after successful payment confirmation.
In some situations, setup may take additional time due to maintenance, verification, or technical issues.
Do you provide DDoS protection?
Yes, our infrastructure includes protection and security measures designed to improve stability and reduce malicious traffic impact.
Is uptime guaranteed?
We always aim to provide stable and reliable service; however, 100% uptime cannot be guaranteed due to the nature of hardware, software, and network systems.
Can I upload my own world?
Yes, users can upload and manage their own server worlds and files.
Do you provide backups?
Backup slots or backup-related functionality may be available depending on the service.
However, users are fully responsible for maintaining their own backups.
Can I use mods or plugins?
Yes, supported server software may allow the use of mods, plugins, and custom configurations depending on compatibility.
Billing & Refunds
What payment model do you use?
CubiqHost operates on a prepaid billing system.
Services are activated after payment is completed successfully.
Do you offer refunds?
Eligible hosting services may qualify for refunds within 24 hours of purchase if no abuse or policy violations are detected.
Please review our Refund Policy for complete details.
What happens if I do not renew my service?
Expired services may become suspended.
Suspended services may remain inactive for up to 7 days before permanent deletion.
Developer Services
Does CubiqHost provide developers?
Yes, users may be able to hire developers through our platform or community systems.
Is CubiqHost responsible for developer projects or payments?
No.
Developer-related agreements, payments, and project outcomes are handled independently between the customer and the developer.
CubiqHost only acts as a platform/intermediary.
Support
How can I contact support?
Users may contact support through:
- Official support email
- Discord community/support server
Are support response times guaranteed?
No.
We aim to respond as quickly as possible, but response times may vary depending on request volume and issue complexity.
Rules & Restrictions
What activities are prohibited?
Activities including malware hosting, phishing, DDoS attacks, illegal content, malicious abuse, copyright infringement, and harmful behavior are strictly prohibited.
Please review our Terms & Conditions for complete details.
Future Plans
Will more features be added in the future?
Yes.
CubiqHost plans to continue expanding with additional services, features, tools, resources, and community-focused improvements over time.