CubiqHost Knowledge Base

Welcome to the official CubiqHost Knowledge Base.

This section contains tutorials, troubleshooting guides, setup instructions, and solutions for common problems users may face while using our services.

Getting Started

How to Access Your Server Panel

After purchasing a service, your panel access information will be available automatically.

Steps

1. Login to your CubiqHost account
2. Open your active service
3. Access the server management panel
4. Manage files, console, backups, and settings

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How to Start or Stop Your Server

Steps

1. Open your server panel
2. Locate the power controls
3. Click Start, Stop, or Restart

Common Issues

• Server already running
• Startup crash
• Incorrect server files

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How to Change Server Version

Steps

1. Stop your server
2. Open Startup Settings
3. Select your desired server version
4. Save changes
5. Restart the server

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Worlds & Files

How to Upload a Custom World

Steps

1. Stop your server
2. Open File Manager
3. Upload your world folder
4. Set the correct world name inside server.properties
5. Start the server

Common Problems

• Wrong world folder name
• Corrupted upload
• Incorrect world setting

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How to Download Server Files

Steps

1. Open File Manager
2. Select desired files
3. Compress files if needed
4. Download the archive

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Plugins & Mods

How to Install Plugins

Plugins work on software such as Paper, Spigot, or Purpur.

Steps

1. Download the plugin .jar
2. Stop your server
3. Upload the file to the plugins folder
4. Restart the server

Common Errors

• Unsupported plugin version
• Missing dependencies
• Corrupted plugin files

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How to Install Mods

Steps

1. Install Forge or Fabric
2. Open the mods folder
3. Upload compatible mods
4. Restart the server

Common Errors

• Client/server mismatch
• Missing libraries
• Unsupported mod versions

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Backups

How to Create Backups

Users are strongly encouraged to maintain their own backups.

Steps

1. Open the Backup section
2. Create a new backup
3. Wait for completion
4. Download important backups regularly

Important

CubiqHost is not responsible for data loss caused by missing or outdated backups.

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Common Errors & Fixes

Server Crashing on Startup

Possible Causes

• Broken plugin or mod
• Incorrect Java version
• Corrupted world
• Invalid startup configuration

Recommended Fixes

1. Remove recently added plugins/mods
2. Check console logs
3. Verify Java compatibility
4. Restore a backup if needed

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Server Stuck on Starting

Possible Causes

• Plugin conflicts
• Startup errors
• Corrupted files
• Insufficient resources

Recommended Fixes

1. Review startup logs
2. Remove problematic files
3. Verify server jar
4. Reset configuration files

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"Can't Keep Up" Lag Error

Common Causes

• Excessive entities
• Heavy plugins
• Large farms
• High render distance

Recommended Fixes

• Reduce unnecessary plugins
• Lower simulation distance
• Optimize farms
• Pre-generate chunks

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Players Cannot Join the Server

Possible Causes

• Wrong IP address
• Incorrect port
• Version mismatch
• Whitelist enabled
• Server offline

Recommended Fixes

1. Verify server IP and port
2. Confirm server is online
3. Match Minecraft version
4. Review whitelist settings

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High Ping or Network Lag

Possible Causes

• Internet routing issues
• Distant server location
• Temporary ISP problems
• Heavy bandwidth usage

Recommended Fixes

• Restart internet connection
• Reduce background downloads
• Use optimized settings
• Contact support if issues continue

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Server Not Starting After Uploading Plugins

Common Causes

• Invalid plugin
• Unsupported server version
• Java incompatibility

Recommended Fixes

1. Remove recently added plugins
2. Check plugin compatibility
3. Update server software if necessary

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Forge or Fabric Server Not Working

Possible Causes

• Wrong Java version
• Incorrect loader version
• Broken mods

Recommended Fixes

1. Verify loader version
2. Remove incompatible mods
3. Match client and server versions

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Billing & Services

What Happens if My Service Expires?

Expired services may become suspended automatically.

Services may remain suspended for up to 7 days before permanent deletion.

Users should renew services before expiration to avoid data loss.

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How Refunds Work

Eligible hosting services may qualify for refunds within 24 hours if no abuse or Terms violations are detected.

Please review the Refund Policy for complete information.

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Developer Services

Hiring Developers

CubiqHost may allow users to connect with developers for server-related projects.

Important

Developer agreements and payments are handled independently between users and developers.

CubiqHost is not responsible for third-party developer projects or disputes.

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Need More Help?

If your issue is not covered in this Knowledge Base, contact support through our official channels.

• Email Support: [email protected]
• Discord Community: https://discord.gg/bE349UKaW